Conflict Resolution Center, Soquel, CA. (2004-Present) - Work in the Santa Cruz County Small Claims Court Program to facilitate Plaintiffs and Defendants to reach an agreement; resolve 75-85% of cases up to $15,000.00 including counter suit situations. Maintain ground rules, encourage communication, manage unequal power situations, finesse tense emotional periods full of anger, sadness or desperation and find common ground where it exists.

Work for the Community Mediation Program to guide neighbors and business partners, often entrenched in their positions for years, toward complete resolution. Facilitate breakthroughs in relationships thought to be unsalvageable. Create ways for clients to view conflict with a new perspective. Help clients practice their new communication skills.

Silicon Graphics, Inc (SGI), Mountain View, CA. (1994-2002) - As a Sales and Marketing Major Account Representative, created and executed marketing and business plans for eight multimillion dollar accounts as well as managed ten others. Created business plans to optimize clients' complex needs on multiple organizational levels. Hired to work with most difficult clients as well as resolve inter-office and client conflicts.

EDUCATION:

Institute for Conflict Management, Los Angeles. 2005.
      Advanced Mediation Certification Course.

Cabrillo College, Aptos. 2003, 2004.
      Business Law, Construction Law.

Conflict Resolution Center, Soquel. 2004.
      Mediation Certification Program.

Center for Nonviolent Communication, Santa Cruz. 2004, 2006.
      Mindful Communication Skills.

Worked and lived in Perpignan, France, 1988. Madrid, Spain, 1992-93

The Colorado College, Colorado Springs. 1989.
      Bachelor of Arts, with Honors, Economics/Political Science and French

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